• Rings must be returned according to the instructions provided in the Return Merchandise Authorization (RMA) email you will receive in response to your return request.
• Rings must be returned in the original condition in which they were received in and within the 60 day return period.
• Rings that show signs of modification or abuse will not be accepted for exchanges or refunds at our sole discretion.
• Please note that Services such as expedited or international shipping fees and engraving charges cannot be refunded as these are consumed services that cannot be recuperated.

Refunds process: Similar to any other retailer, refunds are issued within 1-3 days wherein the funds will be removed from our account and received by your original payment method. Once a refund is issued by My Trio Rings, your bank may take anywhere from 1-5 business days to post this refund amount to your account. Due to credit card processing regulations, we are unable to re-route funds to new cards or alternate billing contacts. If your card is no longer active, your financial institution will still have an underlying account number which the funds will be routed to. Please contact your bank or financial institution for how you wish to have your refund routed.