General FAQs about My Trio Rings
Our Rings
| Are your rings real? |
| My Trio Rings sells only real diamonds and gold & all rings come with certificates of authenticity. Learn more about diamond grading and certificates here. |
| How are your rings so low priced? |
We've cut out the middlemen, removed the retail store markups and offer direct prices that don’t require discounting to make them a good deal. Our online approach allows us to be fully transparent, and offer the same consistent low price to every couple!  We've written about our approach in detail here. |
| Are your rings Conflict Free? |
| The diamonds offered by My Trio Rings are from legitimate sources not involved in funding conflict abroad and are in compliance with the United Nations resolutions. Our diamonds are guaranteed to be conflict-free to the best of our knowledge and/or written guarantees provided by the suppliers of these diamonds. |
| Do you provide Certificates of Authenticity? |
| We provide certificates of authenticity with every purchase. To learn more about the certificates we offer, visit here. |
| Where can I learn more about your diamond jewelry? |
| Feel free to explore our education section here. |
Our Company
| Where are you located? |
| My Trio Rings is headquartered in the heart of New York in the Diamond District. Our location are business offices, we do not have a customer showroom at this time to help keep our prices affordable for our couples. To learn more, visit our contact page here. |
| Do you have a store? |
| We would love to meet our customers, however, as an online retailer only, we do not operate a brick-and-mortar showroom in order to keep costs lower for customers. With our risk-free return policy, we ensure that all of our customers are 100% satisfied with their wedding rings! To see this success for yourself, check out some of their reviews here. |
| Who is the modern couple? |
| The modern couple shops together and purchases wedding rings that fit their priorities, not those of a salesmen or aggressive marketing tactics. Meet our couples here or their reviews here. |
| What makes you the modern jeweler? |
| Four generations of expertise applied to an eCommerce shopping experience that's second to none in the Jewelry industry. Feel free to explore our story and what makes us unique here. |
| You offer layaway unlike other retailers, why is that? |
| Couples are looking for a smart way to purchase their wedding rings without overspending or relying on credit financing which would otherwise be used for life's greater priorities. Our online layaway system offers a unique ability to pay off your rings over time without paying senseless fees and deposits like in retail storest! Learn more here. |
| Has anyone else bought from My Trio Rings? |
| Join thousands of couples who've chosen My Trio Rings as their source for affordable and authentic wedding rings. Their stories can be found here and here. |
| Will I get what I see online? |
| Too often you'll hear "It's not the same in person!" often spoken by those who haven't shopped at retailers with a See it, Wear it, Love it Guarantee. Our reviews share more about this here, here and here. |
Availability & Shipping
| When do rings ship? |
| ○ The availability and guaranteed shipping date of any ring style will be displayed below the add to cart button based on your ring sizes selected. Rings are either "Available" for shipment after 1-3 business days or "Crafted to order" if they require time to be crafted. To learn about our shipping and availability, visit this page here. |
| When will rings be delivered? |
| The shipping date is displayed below the add to cart, however the most accurate guaranteed delivery date will be shown to you at checkout after you have provided your shipping address and selected your shipping speed. |
| Will it be left at my doorstep? |
| No. All orders are shipped with tracking, insurance and signature required upon delivery to ensure you receive your order safely. Currently signature required by a person over the age of 18 cannot be removed from a delivery option. |
| Can I change my shipping address? |
| To request a new shipping address, locate your order confirmation email and hit reply with the new address you would like to update your shipping address to! An associate will reply confirming these changes within 1 business day. |
Purchase & Payment
| What payment methods do you accept? |
| We accept any major credit card (Visa, MasterCard, American Express or Discover logo), No-Fee Layaway, Affirm, and Paypal. Learn more here. |
| Do you charge sales tax? |
| We collect Sales Tax ONLY for orders shipped to New York State. The sales tax for orders shipped to New York State can be seen in checkout.
International orders are subject to duties and taxes by their respective country and are the responsibility of the customer upon receipt of their rings. |
| Do you have payment or credit plans? |
| We offer a no-fee layaway plan and credit financing! To learn more visit this page here. |
| Do you offer Layaway Plans? |
| For general layaway plan questions, visit the Layaway Plan Information page here. For questions about your active layaway plan, visit your layaway manager here. |
| How to refunds work? |
| We've outlined a detailed explanation of the refund process here. |
Order Status
| What's my order status? |
| To view your order status, log into view your orders here. |
| What does my order status mean? |
| Order is Being Reviewed | Order Details & billing information are being reviewed | | Layaway | Layaway Schedule Active | | Order Verification | Additional Billing Details are required, contact My Trio Rings | | Ring(s) are Being Prepared/Crafted | Rings are undergoing sizing and final quality checks | | Order Shipped | Your order has been shipped! |
|
| When will I receive my order? |
| The shipping and delivery date specific to your order which was shown during checkout will also be located in your order confirmation email. |
| When do I know if my order has shipped? |
| You'll receive a tracking number on the evening of your shipping date which was shown at checkout and in your order confirmation email. All orders are shipped with tracking, insurance and signature required upon delivery. |
Changing an Order
| Can I change my shipping address? |
| To request a new shipping address, locate your order confirmation email and hit reply with the new address you would like to update your shipping address to! An associate will reply confirming these changes within 1 business day. |
| How can I view, change or cancel my layaway? |
| Visit your layaway manager to update your payment card, payment schedule, ring style or request a cancellation. |
| How can I change the ring style, sizes or address on my order? |
| Locate your order confirmation email and hit reply with your change request Our team will confirm the update within 1 business day. |
| I've got another question about my order? |
| For questions pertaining to an existing order, locate your order confirmation email and hit reply with your inquiry! |
Returns, Warranty & Services
| Can I return my purchase? |
| We offer a 30 day See it, wear it, love it guarantee! You can explore our satisfaction guarantee here. |
| Do you offer resizing? |
| We offer a discounted ring sizing service you can read more about here. |
| Do you offer a warranty? |
| We offer a full year crafter's warranty which you can learn more about here. |
| Do you have lifetime warranty? |
| We offer an extended service plan which you can learn more about here. |
| What jewelers services do you offer? |
| We offer a number of services such as resizing, polishing, cleaning and engraving which you can explore here. |
International Customers
| Do you ship to my country? |
| We have served couples across the world and ship wherever Fedex and UPS go! To see if your country is included, add your desired rings to cart and proceed to checkout where you can select your country in the shipping address.
For additional information about shopping internationally, visit here. |
| What currencty is accepted at My Trio Rings? |
| Our rings are listed in US Dollars. If your bank card is in another currency, your bank will convert your currency to USD. Please contact your bank for additional information. |
| Can I use the no-fee Layaway program? |
| Of course! Our online layaway plans are available to customers world-wide! |
| Do you charge duties & taxes? |
| We do not charge taxes on behalf of your country, however local officials may impose a tax or duty when your rings are being delivered. The local customs and duties are the responsibility of the customer. |
Layaway Manager Frequently Asked Questions
| Can I pay off my Layaway Plan early or make additional amounts to my plan? |
| You can always make additional payments through our online Layaway Manager and schedule your plan to end earlier. We do require 3-4 weeks' notice in case you're paying off your plan early so that we can confirm your ring(s)will be ready to be shipped for an earlier date! |
| What happens if I miss a payment? |
| There is no penalty for a missed payment, however missing multiple payments may lead to account cancellation or delays in shipping your order once paid in full. |
| When will my rings ship? |
| Once all layaway payments are completed according to your schedule, your rings will be shipped out within 1-3 Business Days. If you'll being paying off your plan early, contact us for the earliest ship date. |
| How can I update my Credit Card? |
| Select the "Change Payment Card" above your payment schedule to enter and save a new credit card. |
| How can I edit a scheduled payment? |
| Identify the scheduled payment whose date you would like to change and select the "Edit" button on that invoice. A calendar will appear for you to select a new payment date within our layaway plan duration limits. |
| How can I reschedule my plan? |
| Select the "Change Schedule" above your payment schedule to configure a new payment plan. A payment must be scheduled within 30 days of your plan start date, and the duration of your plan from start to finish can be no longer than 6 months. |
Ring Care
| How can I clean my rings? |
| As time passes, and you wear your rings day in & day out, they will eventually need a little TLC. The diamonds may be cloudy or the gold may seem dull. To bring life back into your brilliant diamond and gold wedding rings, you can either use an at-home remedy of a warm water and dish-soap soak for 20-40 minutes, followed by a gentle brushing and rinse off, or you can send it to us, the professionals, for an ultra-sonic cleaning. |
| Should I take off my jewelry before bed? |
| It is a personal preference to take off your ring before bed, but here are a few things that can happen to your ring while sleeping:
-Prongs become loose due to snagging
-The structure of the ring is deformed
-The ring could harm you or your partner |
| What should I do when my white gold turns yellow? |
| White golds silvery appearance is the result of blending pure gold with white metals such as nickel, palladium or manganese. Therefore, the true base color of your white gold ring is yellow gold. If your white gold ring starts to display a yellow-ish hue, this means that the “white” rhodium plating that was concealing the yellow gold is starting to wear off and would need to be sent to us to be re-dipped. |
| My ring is bending, is this normal? |
| Rings are susceptible to bending if there is an exertion of physical pressure. This can take place during a number of activities while wearing your rings - take precaution now to allow the ring to bump against door frames, snag within grocery bags or be worn during workouts at the gym. |
| I think my diamond is loose, what should I do? |
| If you notice that a diamond within your ring is loose, take caution! This means that the prongs holding the diamond in place have shifted or have loosened their grip around the diamond.
Take off your ring and keep it in a safe place until you are able to send it to us for a diamond and prong inspection. |
Pro Tip: Lock in today's sale prices with No-Fee Layaway! 
