Authentic diamond and gold jewelry requires proper care and maintenance over time. My Trio Rings is proud to offer a world class professional ring care service that helps you keep your rings sparkling like the day you first put them on! The My Trio Rings Extended Service Plan (ESP) provides coverage where you can send in your rings once a year for five (5) years for any of the following services:
Resizing | Covers the resize of a ring within 2 ring sizes to make sure your ring fits perfectly |
Rhodium Polishing | Rhodium provides your gold ring with a lustrous shine |
Steam & Ultra-Sonic Cleaning | Our professional grade steam and ultra-sonic cleaners will remove even the smallest of dust and dirt particles |
Re-Engraving | Refresh your anniversary or special milestones engravings |
Prong Re-tipping | Add gold and rounding to the wear and tear on diamond prongs |
Stone Tightening | Tightens prongs which hold your diamonds in |
Missing Diamonds Replacement | Covers diamonds that are up to 1/5 carat and does not cover accidental damage |
You can send your rings to us once a year and select any of the services above for that servicing. The price for the Extended Service Plan is quoted above and is for all five years total.
You may be wondering how this Extended Service Plan (ESP) compares to other jewelers, here's a comparison table for you to decide:
My Trio Rings | Competitors | |
Pricing | Affordable Pricing. | Exorbitant Pricing. |
Ease of service | Ship rings to us for servicing. And we’ll ship rings back to your home/office with insurance and tracking. | Requires two physical trips to the jewelry store every 6 months to drop off and pick up the rings! |
Check ins | Totally on your schedule and convenience! You can send in rings once every year for five years. Miss a year? No problem! | Mandatory in person six months check-up in stores! Customer cannot miss even one check-in otherwise the warranty is voided! |
Void of Service Plan | Service Plan is never voided during the servicing period. | Servicing (or warranty) gets voided if you miss any 6 month store visit. |
Customer Service | Excellent customer service. | We haven't really heard good reviews about our competitors. But if you come across one, do let us know! |
Sending in your rings for servicing is super easy!
Step 1: | Step 2: | Step 3: | Step 4: |
Select your Services & Request an RMA | Send in your Rings | Rings are Serviced | Rings are shipped back insured and with tracking! |
* Return shipping after services are provided is Free anywhere in the Continental United States via Ground Shipping. Rush return shipping is available at standard shipping rates
- Customers can send in rings for servicing once every year to avail any of the above mentioned services. This means five check-ins in five years. If a check-in is not used in a particular year, it will not be carried forward to following years.
- The plan period starts from the delivery date of the rings or when the plan is purchased, whichever comes later.
- In case of a missing diamond due to manufacturer's defect, customers can send in rings as many times as it occurs without using their check-in. Only time a check-in will be used in case of a missing diamond is if they avail any additional services like re-sizing, engraving, etc.
- Replacement of a missing diamond without any labor or material charge is only valid on diamonds below 1/5 of a carat. This means that most of the diamonds that are on the shank are covered. The diamond that may or may not be covered would be, for example, on the head of the engagement ring that are greater than or equal to 1/5 of a carat each.
- No accidental damages or any kind of abuse to the rings would be covered under this plan.
- In case of missing complete head of the engagement ring, our master jeweler will inspect the ring to determine if it will be covered under this servicing plan. If manufacturer's defect is detected, he will replace the head for no cost to the customer. If accidental damage is found, customer will be responsible for the material cost and the company will pay for labor charges.
- This extended service plan currently caters to the US customers only.
- This plan is valid only on rings manufactured by My Trio Rings.
- Extended Service Plan is valid only for those rings for which the plan is purchased. For example, if the plan is purchased only for Engagement Ring then that is the only ring that would be serviced. No other rings will be serviced under this plan.
Cancellation Policy:
- This plan can be canceled for a full refund only if requested within 30 days of purchase, and provided that no servicing has been used under this plan.
- After 30 days of the purchase date, no refund of any kind will be provided.