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580 Fifth Avenue, Suite 3008
New York, NY 10036
Please click the red Live Chat icon on the bottom right of the page
Support Hours
Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed


Q: Are your rings real?

A: My Trio Rings sells only real diamonds and gold & all rings come with certificates of authenticity. Learn more about diamond grading and certificates.

Q: Do you have a store?

A: We would love to meet our customers, however, as an online retailer only, we do not operate a brick-and-mortar showroom in order to keep costs lower for customers. With our risk-free return policy, we ensure that all of our customers are 100% satisfied with their wedding rings! To see this success for yourself, check out some of their reviews.

Q: Do you have payment or credit plans?

A: We offer a no-fee layaway plan and credit financing! To learn more, explore our payment options.

Q: When will I receive my order?

A: The shipping and delivery date specific to your order which was shown during checkout will also be located in your order confirmation email.

Q: How can I change the ring style, sizes or address on my order?

A: Locate your order confirmation email and hit reply with your change request Our team will confirm the update within 1 business day.

Q: How can I view, change or cancel my layaway?

A: Visit your layaway manager to update your payment card, payment schedule, ring style or request a cancellation.

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