trio rings contact us

Contact us

Shopping online doesn't mean you should sacrifice a personal connection to help you find the right wedding rings. Get in touch with us!

Connect with us

580 Fifth Avenue, Suite 3008
New York, NY 10036
Please click the red Live Chat icon on the bottom right of the page
Support Hours

Phone Support:
Mon-Fri: 9:30am-5:30pm

Chat Support:
Mon-Fri: 9:00am-9:00pm


Q: Are your rings real?

A: My Trio Rings sells only real diamonds and gold & all rings come with certificates of authenticity. Learn more about diamond grading and certificates.

Q: Do you have a store?

A: We would love to meet our customers, however, as an online retailer only, we do not operate a brick-and-mortar showroom in order to keep costs lower for customers. With our risk-free return policy, we ensure that all of our customers are 100% satisfied with their wedding rings! To see this success for yourself, check out some of their reviews.

Q: Do you have payment or credit plans?

A: We offer a no-fee layaway plan and credit financing! To learn more, explore our payment options.

Q: When will I receive my order?

A: The shipping and delivery date specific to your order which was shown during checkout will also be located in your order confirmation email.

Q: How can I change the ring style, sizes or address on my order?

A: Locate your order confirmation email and hit reply with your change request Our team will confirm the update within 1 business day.

Q: How can I view, change or cancel my layaway?

A: Visit your layaway manager to update your payment card, payment schedule, ring style or request a cancellation.

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