Q: Are your rings real?
A: My Trio Rings sells only real diamonds and gold & all rings come with certificates of authenticity. Learn more about diamond grading and certificates.
How can we help you?
Connect with us
- Office
- 580 Fifth Avenue, Suite 3008
New York, NY 10036 - Phone
- 855-MY-RINGS
- Chat
- Please click the red Live Chat icon on the bottom right of the page
- Support Hours
- Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed
Our Office
(Not a showroom)FAQ
Q: Do you have a store?
A: We would love to meet our customers, however, as an online retailer only, we do not operate a brick-and-mortar showroom in order to keep costs lower for customers. With our risk-free return policy, we ensure that all of our customers are 100% satisfied with their wedding rings! To see this success for yourself, check out some of their reviews.
Q: Do you have payment or credit plans?
A: We offer a no-fee layaway plan and credit financing! To learn more, explore our payment options.
Q: When will I receive my order?
A: The shipping and delivery date specific to your order which was shown during checkout will also be located in your order confirmation email.
Q: How can I change the ring style, sizes or address on my order?
A: Locate your order confirmation email and hit reply with your change request Our team will confirm the update within 1 business day.
Q: What guarantees do you offer?
A: We offer a thirty date returns period, insured and trackable shipping, crafters warranty, certificates of authenticity and extended service plans!
Q: How can I view, change or cancel my layaway?
A: Visit your layaway manager to update your payment card, payment schedule, ring style or request a cancellation.
Q: My ring requires servicing
A: Whether a warranty repair or a ongoing service, select the desired service you require.
