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Office Hours:

Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed

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Office
580 Fifth Avenue, Suite 3008
New York, NY 10036
Phone
855-MY-RINGS (855-697-4647)

FAQ

Q: What if I need my ring resized?

A: We would be more than glad to re-size your rings for you so that they fit perfectly on your finger! Once we receive your rings, it will take us 2 - 3 business days to re-size your rings and have your rings shipped back to you! To have your rings resized, simply visit our ring re-sizing page for more information!

Q: Can I customize my ring?

A: Yes, we can certainly customize our selection to your taste! Whether you want larger diamonds or a comfort fit, our craftsmen would be delighted to craft the perfect ring for you! For special inquires, our jewelry experts would love to speak to you at 855-MY-RINGS or via email at [email protected].

Q: Is white gold made of real gold?

A: Yes, the gold content in our white gold rings adheres to the FTC requirements. Our white gold rings are crafted to your preference of 10K or 14K and are covered with a layer of rhodium to give them an extra shine. In fact, rhodium is actually a metal that is more expensive than gold!

Q: Where are your rings crafted?

A: All of our rings are crafted at our crafting facilities in India on state-of-the-art equipment, as well as local crafting facilities in the New York City boroughs operated by skilled craftsman who are trained by the best experts in the diamond and jewelry industry! My Trio Rings was founded with the backing of a family business that has been in the diamond industry for over four generations, specializing in a mines-to-market business approach, allowing us to offer beautiful jewelry at unbeatable prices.

Q: Do you offer ring cleaning and polishing?

A: We want your rings to shine at all times! It will be our pleasure to clean and polish your rings for you. You can visit our Ring Polishing & Rhodium Plating page to purchase the service, or you can purchase our own Extended Service Plan and have the rings cleaned and re-polished for you every year for 5 years! If you feel like you want them cleaned more often - consider getting our specially formulated Ring Cleaning Kit, which is perfect for home use.

Q: Is white gold made of real gold?

A: Yes, the gold content in our white gold rings adheres to the FTC requirements. Our white gold rings are crafted to your preference of 10K or 14K and are covered with a layer of rhodium to give them an extra shine. In fact, rhodium is actually a metal that is more expensive than gold! It is recommended that white gold rings be maintained by Rhodium Re-Polishing every 6 to 12 months of wear. My Trio Rings offers Rhodium Re-Polishing for your rings right here! To learn more about the differences in Gold Karat, read this.