Pro Tip: Lock in today's sale prices with No-Fee Layaway! 
Live Chat
Please click the Live Chat icon on the bottom right of the page.
Please input your name, email address, and let us know what is on your mind!
Phone
Please give us a call or request a call back at your earliest convenience.
Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed
- Office
- 580 Fifth Avenue, Suite 3008
New York, NY 10036 - Phone
- 855-MY-RINGS (855-697-4647)
My Trio Rings Offices
(Not a showroom)Frequently Asked Questions
Q: Are your rings real?
A: My Trio Rings sells only real diamonds and gold & all rings come with certificates of authenticity. Learn more about diamond grading and certificates here.
Q: Do you have a store?
A: We would love to meet our customers, however, as an online retailer only, we do not operate a brick-and-mortar showroom in order to keep costs lower for customers. With our risk-free return policy, we ensure that all of our customers are 100% satisfied with their wedding rings! To see this success for yourself, check out some of their reviews here.
Q: Do you have payment or credit plans?
A: We offer a no-fee layaway plan and credit financing! To learn more visit this page here.
Q: When will I receive my order?
A: The shipping and delivery date specific to your order which was shown during checkout will also be located in your order confirmation email.
Q: How can I change the ring style, sizes or address on my order?
A: Locate your order confirmation email and hit reply with your change request Our team will confirm the update within 1 business day.
Q: What guarantees do you offer?
A: We offer a thirty date returns period, insured and trackable shipping, crafters warranty, certificates of authenticity and extended service plans!
Q: How can I view, change or cancel my layaway?
A: Visit your layaway manager to update your payment card, payment schedule, ring style or request a cancellation.
Q: My ring requires servicing
A: Whether a warranty repair or a ongoing service, select the desired service you require here.
