My Trio Rings Covid-19 Updates & Action Plan
Last Updated: Thursday, September 24th at 10:35 AM EST
You take a vow, “In sickness and in health”, to stand by one another – through the good times and the bad. In that spirit, we want to thank you, our couples, for supporting our small business during this time!
As an e-Commerce company based out of New York City, we have been working diligently to follow guidelines set forth by the NYC Department of Health in order to protect our team, our families and our couples (https://coronavirus.health.ny.gov).
We are currently up and running, working to bring our couples the authentic and affordable rings they have been looking for. Our production and customer service teams are working hard to support our couples in any way they can. We’re putting 110% effort into keeping you updated on any and all updates as we receive them from our crafting facilities and our local department of health.
- If you are concerned about receiving your order on time for an upcoming event, please reach out to our team by replying to your order confirmation email. You may cancel at anytime and receive a full refund of your purchase if we cannot meet your timeline or expectations.
- If you wish to review your layaway plan, login to your account to review the details of your payment plan through our Layaway Manager here.
- If you need rings as soon as possible, you can explore available wedding ring options when you filter by your desired delivery date and finger size.
We are keeping you in our thoughts and are confident we’ll come out of this period of time stronger. Our customer service team is excitedly working from home and happy to answering any questions or concerns. You can reach out to us via the following channels:
- Live chat (Click the bottom left red chat icon)
- Email – www.mytriorings.com/contact-us
- Phone – 855-MY-RINGS (855)-697-4647
Founder & CEO of MY Trio Rings