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My Trio Rings Covid-19 Updates & Action Plan

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Last Updated: Thursday, September 24th at 10:35 AM EST

You take a vow, “In sickness and in health”, to stand by one another – through the good times and the bad. In that spirit, we want to thank you, our couples, for supporting our small business during this time!

As an e-Commerce company based out of New York City, we have been working diligently to follow guidelines set forth by the NYC Department of Health in order to protect our team, our families and our couples (https://coronavirus.health.ny.gov).

We are currently up and running, working to bring our couples the authentic and affordable rings they have been looking for. Our production and customer service teams are working hard to support our couples in any way they can. We’re putting 110% effort into keeping you updated on any and all updates as we receive them from our crafting facilities and our local department of health.

  • If you are concerned about receiving your order on time for an upcoming event, please reach out to our team by replying to your order confirmation email. You may cancel at anytime and receive a full refund of your purchase if we cannot meet your timeline or expectations.
  • If you wish to review your layaway plan, login to your account to review the details of your payment plan through our Layaway Manager here.
  • If you need rings as soon as possible, you can explore available wedding ring options when you filter by your desired delivery date and finger size.

We are keeping you in our thoughts and are confident we’ll come out of this period of time stronger. Our customer service team is excitedly working from home and happy to answering any questions or concerns. You can reach out to us via the following channels:

Be safe,

Vipul Lakhi
Founder & CEO of MY Trio Rings

2 Comments

  1. Is there some kind of overnight shipping for the wait or refund on what we paid extra for two day delivery

    Reply
    1. Vipul Lakhi March 30, 2020

      We would be happy to expedite the shipping for you to overnight at no additional charge. The 2 day shipping charge on your order has been refunded and your order has been upgraded to overnight shipping! Thank you for your patience. We hope you and your families are safe and well!

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