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My Trio Rings Covid-19 Updates & Action Plan

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Last Updated: Saturday, March, 21st at 5:30 PM EST

You take a vow, “In sickness and in health”, to stand by one another – through the good times and the bad. As an e-Commerce company based out of New York City, the threat of the Covid-19 Virus has been an important factor in our decision to close our offices and have our team work remotely – to protect our couples, and our families. We’re committed to keeping our valued couples abreast of how the Coronavirus’ fluid state can impact you when choosing with My Trio Rings, below are the most up-to-date impacts and next steps:

New Customers

  • Our online showroom, is open 24 hours a day as usual. You can browse or purchase from hundreds of styles from the comfort of your home; most of our vast selection can be tried on at home through our online Try It On, which allows you to try on rings remotely! With retail stores closing, we’re even more confident in the variety of our selection, from Affordable Diamond Rings to Plus Size styles, all the way through our Hypoallergenic Nickel-free matching ring sets.
  • Our website provides real-time delivery dates based on our crafting facilities’ production schedules. All dates on the site and our filter are up to date with our latest crafting schedules. Once you place an order, our crafting team will do their best to ensure on time delivery and pro-actively contact you as outlined below if any changes arise. You always have the ability to cancel and receive a full refund of your purchase if we cannot meet your expectations.
  • If you’re considering our no-fee layaway plan, we do not anticipate any delays to your order if your schedule ends after April 21st, 2020. With online layaway, you will lock in today’s affordable prices while making small & manageable payments over time.

Existing Customers

  • As the Governor of New York has ordered all non-essential workforce to stay home, our crafting team is awaiting the safe opportunity as to resume operations. Please monitor your email for updates from our team if your order is impacted by a delay.
  • If you are concerned about receiving your order on time for an upcoming event, please feel free to reach out to our team by replying to your order confirmation email. You always have the ability to cancel and receive a full refund of your purchase if we cannot meet your expectations.
  • If you have a Layaway Plan and cannot make current payments, we’re providing a 3-month extension on current plans to stretch out into even smaller, more affordable plans. If you require a layaway plan extension, please request one in your Layaway Manager here.

Our customer service team is excitedly working from home and happy to answering any questions or concerns. You can reach out to us via the following channels:

Being flexible in this situation allows us to better serve you and do our part to contribute towards the health and safety of all in our communities. We are keeping you in our thoughts and are confident we’ll come out of this period of time stronger.

Be safe,

Vipul Lakhi
Founder & CEO of MY Trio Rings

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