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Lifetime Jewelry Warranties: What's the Catch?

At first glance, having a lifetime warranty on your his and hers wedding bands sounds like a great idea. It promises to give you peace of mind, knowing that your precious rings are protected for life against damage.

But when you look more closely at these lifetime jewelry warranties (also called extended service plans, protection plans, etc.), they aren’t as clear or reassuring. Once you read the fine print, what do these plans actually offer?

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Kay & Jared

Extended Service Plan

Kay Jewelers and Jared The Galleria of Jewelry are owned by the same parent company, Signet Jewelers Limited, and offer extended service plans with nearly identical language. (Zales is also a Signet company, but its plan has slightly different wording – more on that below.)

Kay and Jared’s extended service plan advertises that “with one payment, you get coverage for your jewelry for its lifetime.”

If you want to protect your his and hers wedding bands, you pay a one-time fee (based on the cost of your rings) with no deductible, and have access to a repair plan. This “only covers wear during normal wear and use of the merchandise,” and includes labor and parts to maintain jewelry in usable condition. Some of the services included in the extended service plan are:

  • Ring sizing
  • Prong retipping
  • Prong replacement
  • Head replacement
  • Diamond or color stone tightening
  • Chain soldering
  • Clasp replacement

Kay and Jared make it clear that this plan covers only repairs, not replacements. The extended service plan does not cover:

  • Replacing diamonds or gemstones
  • Repairing or replacing materials “resulting from excessive or abusive treatment of the merchandise other than normal wear and tear”
  • Loss, theft or damage resulting from “loss, theft, misuse, abuse or Act of God”

For the extended service plan to be valid, you must maintain any requirements detailed in warranties or guarantees. Unauthorized repairs or service (for example, from a vendor that’s not Kay or Jared, or not authorized by the company) can void the plan’s coverage.

This plan only offers to make adjustments or repairs that fall into the “normal wear and tear” category – and what that means still seems to be open to interpretation.

Lifetime Diamond & Color Gemstone Guarantee

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Kay and Jared also have a separate plan, the Lifetime Diamond & Color Gemstone Guarantee. It covers repairs or replacements for jewelry mounting for the first 12 months. It also covers the lifetime replacement of a diamond, emerald, ruby or sapphire if it “chips, breaks, or is lost from its original setting during normal wear.” This guarantee is only valid if you bring in your jewelry to a Kay or Jared store for inspection every six months, for life. A recent BuzzFeed story highlighted some couples’ negative experiences with the extended service plan and the diamond and gemstone guarantee. 

Zales Lifetime Service Program 

The Zales Lifetime Jewelry Protection Plan covers repairs “under normal conditions for the lifetime of your jewelry,” including:

  • Prong or mounting repairs
  • Resizing
  • Refinishing
  • Polishing
  • Stone tightening
  • Replacing lost or chipped gemstones and diamonds

It does not cover “theft, mysterious disappearance, loss or damage other than that incurred in normal wear.”

The Zales Lifetime Diamond Commitment will replace chipped, lost or broken diamonds from the original setting; it also requires semiannual inspections at a Zales store, or the plan is voided.

What this means for you: 

If a lifetime guarantee sounds too good to be true, it probably is. It’s important to read the fine print to make sure the service plan you’re buying really covers what you need it to. How will it protect your his and hers wedding bands? Will it cover all standard repairs? Will it replace missing diamonds? Will it insist on mandatory inspections twice a year?

The My Trio Rings Extended Service Plan

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My Trio Rings has a straightforward extended service plan with excellent, easy-to-understand coverage. It’s valid for five years and completely on your schedule. You’re entitled to send your rings in once a year, but you’re not required to (miss a year, and you’re still covered for the full five years). The plan includes:

  • Resizing within two ring sizes
  • Rhodium polishing for gold
  • Steam and ultra-sonic cleaning
  • Updated engraving
  • Prong re-tipping
  • Stone tightening
  • Missing diamonds replacement (up to 1/5 carat, not including accidental damage)

There’s no hidden catch – just reliable protection at an affordable price.

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